Shaw Mobile International Roaming

Can I use Shaw Mobile WiFi Calling when travelling outside of Canada?

Yes, unlike some other mobile carriers, Shaw Mobile customers can access WiFi Calling features when connected to any WiFi network globally. When outside of Canada, calling and messaging limits included with your rate plan when connected to the Shaw network apply. In other words, even when outside of Canada, calls and messages are treated as if you are located in Canada and connected to the Shaw network when using WiFi calling.

For all customers with voice included in their plans, all outgoing calls to any phone number in Canada, all incoming calls and messages sent to any global mobile phone number are included when using WiFi Calling internationally. To ensure that you do not incur roaming charges, we strongly suggest enabling Airplane Mode (or turning off mobile network connectivity) and enabling WiFi on your device before making a call or sending a message. If you have removed your Shaw Mobile SIM card from your device while travelling, you will not have access to WiFi Calling features.

What happens when I’m on a call and leave a WiFi network?

If your device supports both WiFi Calling and VoLTE (and the services are both enabled), your call will automatically transition between WiFi and the Shaw LTE network without dropping. If your call transitions from WiFi to the 3G mobile network, it will remain on 3G until the call is terminated. Calls started on the 3G network will not transition to WiFi.

If your device does not support VoLTE, travelling beyond the range of the connected WiFi network may cause the call to drop. To make sure your call doesn’t drop, you should stay inside the range of the WiFi network for the duration of your call.

How much does WiFi Calling cost?

There is no cost for WiFi Calling access. Instead, any calls made and/or messages made or sent via WiFi Calling will be counted against your rate plan, as if they were made from the Shaw network - regardless of your location. Any services not included in your plan will continue to be charged on the same Pay Per Use basis. Usage information will be reflected in a local Canadian time zone depending on the network node through which your calls are routed (usually GMT+5 or GMT+8) and updated the same way as any other call detail record on your monthly bill.

Will all network features work with WiFi Calling?

Almost all call control features included with Shaw Mobile rate plans are available when using WiFi calling (i.e . Voicemail, Call Forwarding, or Missed Call Alerts). The only exceptions are location-based calling services (such as 2-1-1, 3-1-1, and #taxi), which are not supported while WiFi Calling is enabled. To use location-based calling services, please disconnect from WiFi before placing the call, and reconnect to WiFi once you’re done.

Shaw Mobile International Roaming

100MB International Roaming Pass

• Cost: $30 CAD
• Data: 100MB for 30 days: $10
• Call: 100 minutes local or to Canada
• SMS: 100 Global outgoing

1GB International Roaming Pass

• Cost: $45 CAD
• Data: 1GB for 30 days
• Call: 2400 minutes local or to Canada
• SMS: 2400 Global outgoing

2GB International Roaming Pass

• Cost: $75 CAD
• Data: 2GB for 30 days
• Call: 2400 minutes local or to Canada
• SMS: 2400 Global outgoing

International Roaming Pass

Our Roaming Passes included data, calling and messaging to keep you connected while travelling.

Compatible Rate Plans

• All Shaw Mobile Rate Plans.

Roaming Pass Validity

• 30 days from the date of purchase.

Where can the International Roaming Pass be used?

• Albania, Anguilla, Antigua and Barbuda, Aruba, Australia, Barbados, Belgium, Belize, Bermuda, Bonaire, Brazil, British Virgin Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Finland, France, French Guiana, Germany, Ghana, Greece, Grenada, Guadeloupe, Guyana, Haiti, Hong Kong, Hungary, Iceland, India (excluding Delhi and Mumbai), Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Liechtenstein, Luxembourg, Malaysia, Malta, Martinique, Mexico, Montserrat, Myanmar, Netherlands, New Zealand, Norway, Panama, Peru, Philippines, Poland, Portugal, Romania, Russia, Saint Kitts and Nevis, Serbia, Singapore, South Africa, Spain, St. Lucia, St. Vincent and Grenadines, Suriname, Sweden, Switzerland, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos, United Kingdom, Vietnam.

Things to know

• You can use your Roaming Pass in multiple destinations during the 30-day validity period.

• Pay-per-use roaming data, calling and SMS rates apply once pass inclusions are used or after 30-day pass expires.

• Calling minutes (incoming/outgoing) include calls back to Canada, and local calls within the country you’re visiting.

• SMS limits apply to outgoing messages sent globally. Incoming messages are unlimited.

• While roaming internationally, calls made to a destination other than your current roaming destination or Canada will be charged a roaming rate of $3.50/min. Calls made to satellite phone numbers are charged a rate of $10.00/minute.